Refund Cancellation Policy - Wibropack

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Refund Cancellation Policy

At CustomBoxline, we provide custom boxes that help you achieve business success. We are here to take care of your packaging needs so you can focus on other issues. Whether you are a business owner, creative designer, or just a box lover, we want you to be satisfied with your purchase. Your satisfaction is our highest priority. We are sorry if things didn’t work out. We will gladly refund or exchange the products for certain quality issues within seven calendar days upon the delivery of the products.

Under what conditions does CustomBoxline accept product return?
The boxes are customized and therefore, are not qualified for resale. Regarding returning the boxes, the customer must contact CustomBoxline customer service team within seven calendar days upon the delivery of the boxes. The customer can only ship back the boxes once CustomBoxline customer service team approves the request. CustomBoxline does not accept any returning products other than quality issues caused by printing. Also, if the defects are identified in CustomBoxline Quality Checklist, the products are not subject to return.

Notes:

1. The customer is required to apply for a return request within seven calendar days upon the delivery of the products. CustomBoxline will not process any requests beyond this deadline;
2. CustomBoxline will contact the customer within one business day upon the receipt of the request;
3. CustomBoxline will not accept any returning products that are not approved by CustomBoxline customer service team in advance;
4. The customer should return the products to the identified address on the return label. CustomBoxline will not be responsible if the customer returns the products to the incorrect address;
5. The customer pays the shipping cost upfront. If the CustomBoxline carries the responsibility, CustomBoxline will expense the shipping cost for the customer; otherwise, the customer will be responsible for the shipping cost;
6. If the products are defected during shipment, the customer should contact CustomBoxline and
CustomBoxline will coordinate with the courier;
7. If a refund is required for the product return, CustomBoxline will provide in-store credit to the customer’s online account. The customer may use the credits for any further purchases.

How to file a request/ return the products?

1. Notify our customer service team via email. Our customer service team will respond in one business day. If the customer’s request is qualified for return/ needs a secondary inspection, CustomBoxline will issue a unique case number for tracking purposes;
2. Please return ALL delivered products, the original invoice and the samples (if any) in the original package, using the Return Label otherwise the products will not be accepted by CustomBoxline;
3. CustomBoxline will assess the products and refund the amount to the customer’s online account.